We would love to hear from you, so please get in contact. The easiest method to do so is via our online form, alternatively use the FAQ tab to find answers to our most common questions about travelling with Go To Town.
If you need to speak to someone you can reach us on:
Or, you can write to us at:
West Norfolk Community Transport,
Unit 7 & 8,
If you have never travelled by Go To Town before you've probably got some questions about our services.
Type your query or a key word into the box below. A list of possible questions should appear and simply click on the relevant one to find the answer.
If your question is a new one for us, click 'Ask a question', give us your email address and we'll get back to you as soon as we can.
(Please use the 'Contact Us' form for detailed enquiries and complaints)
We will do all that we reasonably can to locate and return any property left on our premises or on one of our buses to its owner. If lost property is not claimed within a month, we will become the owner of the property and will dispose of it to a local charity. All computers, phones and other electronic items containing data will be securely wiped of all data and disposed of, with any proceeds donated to charity.
If you find lost property on a bus, you must hand it to the driver. Providing the item is not perishable or objectionable, we will keep it for a month. If you claim any item of lost property, you will be required to satisfy us that the item belongs to you, give us your name and address and you may be charged an administration fee.
If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. If perishable property is, or becomes, objectionable or a health risk before the end of the 48 hour period, we reserve the right to destroy or dispose of it at any time.
If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property.
To reclaim lost property, you should contact WNCTP Ltd and inform us of the bus service on which the item was lost.
Under normal circumstances, you will need to collect the lost property from our depot at which the lost property is being stored. You will need to pay the cost of postage and packaging in advance if we agree to post the property back to you. Our arrangements comply with the relevant legislation.