Tap On Tap Off with Go To Town 26/03/2026
Tap On Tap Off with Go To Town
A new, easier way to pay for your journey with Go To Town.
This new Norfolk County Council led BSIP (Bus Service Improvement Plan) initiative is available from 30th March 2026.
How do I use Tap On Tap Off?
Simply tap your card on the reader attached to the driver’s ticket machine. There's no need to ask for a price or take a paper ticket, just 'Tap On' & take a seat.
When you have reached your destination use the same card (or device) to 'Tap Off' on the reader attached to the upright pole as you exit the vehicle.
If the tap off reader is not working, then you can still use the reader on the driver’s ticket machine to tap off.
This is a single journey & will be charged at the single journey fare for the service you're travelling on.
For example, a journey on the service 3 will be charged at the single fare.
If you make multiple journeys in the same day, once the price of a day ticket is reached, no further charges are made.
Can you use Tap On Tap Off on a 15-19 young person fare?
No, currently this process can only calculate adult fares, if the ticket you require is the same as an Adult Fare, then Tap On Tap Off can be used but if the 15-19 young person day ticket is cheaper than purchasing a paper ticket from the driver or the applicable mobile ticket will be the best option.
What Happens If I Forget To Tap Off?
If you disembark the journey prior to the last stop & forget to 'Tap Off' you will be charged to the last stop
If travelling in Lynn Go zone at present, with the Government Fare Cap scheme in place this will be no more than £1.50.
Can I check my journeys & fare caps?
Yes, you can! you will have to use the link below then you can check your contactless journeys.
http://trips.littlepay.com/en/wnct
Frequently asked Questions
My bank card or mobile wallet (Apple Pay, or Google Pay) not accepted for payment
There are several reasons why your payment may not be accepted:
Some cards are not contactless enabled; please check with your card provider.
If your card is physically damaged, the contactless function may not work.
Your card provider may have temporarily blocked the card.
The card may have been reported as lost or stolen.
Your previous payment attempt may have been declined (please see below).
If you have previously used your card or mobile wallet transaction did not clear, the following actions are automatically carried out by our payment provider:
The next time the card or mobile account is presented, it may be declined for travel.
At the same time, an attempt will be made to recover the original outstanding amount.
If the outstanding amount is successfully recovered, the card or mobile account will be automatically removed from the denied list and accepted again for tram travel.
You may also receive notifications from your bank while they check that your card is suitable for continued use. Please note, these are holding charges and will not settle.
This behaviour may continue until successful attempts are made. Please note that it may take up to 24 hours or more for your card or mobile payment to be accepted again.
Troubleshooting
If you have any queries regarding the use of your card being declined, please note that digital wallets will use a different card number to the card they represent.
Please see instructions to help locate this information on a mobile phone:
Google Wallet ( GooglePay)
Open Google's Wallet app
Select the image of the bank card
On the next page, showing recent activity, select the image of the card once more
Please see Virtual card account number
ApplePay
Open Apple's Wallet app
Select Apple Card.
Tap the card number icon, then authenticate with Face ID, Touch ID, or your passcode.
Next to Card Number, you can see your virtual card number.
To see the last four digits of your titanium card number or Apple Pay card number, tap Additional Card Numbers.